Refund policy

cancellation

We accept all cancellation requests within the first hour after payment

An order is eligible for cancellation if the order is not yet dispatched for delivery. You will be able to cancel the order directly on our Platform. Please note that once you place an order there is only a limited period of time (with in 1 hour after payment) during which you will be able to cancel your order.

It means you cannot cancel the order after an hour has passed after payment

 

Return

For returnable products, we have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

Please note that returning some orders may cost you shipping and return fees and non-refundable taxes

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us via whats app at 966572706318

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 966572706318 , info@kates.co

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Products previously stated as not eligible for return or cancellation.
items shipped or pre-ordered from US can not be Returned or Canceled, Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Unfortunately, we cannot accept exchanges for items that have already stated in the description box "not eligible for return".

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

all refunds are sent in AED only as we only accept payments in UAE Dirhams, and the bank bears the exchange rate pricing. we do not have the authority to interfere in the fees imposed by the customer’s bank or the customer’s credit card company, and we cannot return any additional fees imposed by the banks or the customer’s credit cards So that we only return the amount that was collected by the customer, it means we do not pay any amount above the total value of the order paid by the customer.

“Refunds will be done only through the Original Mode of Payment”.

In most cases in which we agree to return or exchange, the customer bears the shipping and return costs and any fees imposed by the shipping company to return or re-ship the shipment, and the customer also bears the fees or taxes imposed on the shipment.

In most cases in which we agree to return or exchange, the customer bears the shipping and return costs and any fees imposed by the shipping company to return or re-ship the shipment, and the customer also bears the fees or taxes imposed on the shipment. Except in cases where any mistake occurred on our part whether due to shipping a wrong product or a damaged product. etc.

For any inquiries regarding our policy, you can always contact us at info@kates.co